Terms & Conditions

Scope of Application

These Terms and Conditions apply to all product sales made through the Andalenta Organic Honey Sales website. By accessing and using this site, you agree to be bound by these terms.

Customers: These terms apply to all users who visit the site and those who make purchases, whether they are end consumers or retailers.
Products: The conditions apply exclusively to products sold through our online store, including, but not limited to, various varieties of organic honey and related products.
Modifications: We reserve the right to modify these Terms and Conditions at any time. Changes will be effective from the date of publication on the site.
Acceptance: By continuing to use the site, you automatically accept any changes made to these Terms and Conditions.

Privacy
Your privacy is important to us. This section describes how we collect, use, and protect your personal data when you visit our website or make purchases.
Data Collection

We collect personal information when:
You place an order in our online store.
You subscribe to our newsletter.
You contact us for support or information.
Types of Data Collected
The data we may collect includes:
First and last name

Email address
Shipping address
Phone number
Payment information (securely handled through our payment provider)
Use of Data
Your personal data may be used to:
Process and manage your orders.
Communicate with you regarding orders and promotions.
Improve our website and services.
Send you information about our products and offers.
Data Protection
We take security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We are committed to protecting your data, but we cannot guarantee absolute security.
User Rights
You have the right to:
Request access to your personal data.
Request correction of incorrect data.
Request the deletion of your personal data.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the update date.

Limitation of Liability
Website Information
The content on the Andalenta Organic Honey Sales website is provided for informational purposes. While we strive to ensure the information is accurate and up-to-date, we cannot guarantee that it is complete, reliable, or error-free.
Liability for Damages
Under no circumstances will Andalenta, its employees, or its suppliers be held liable for direct, indirect, incidental, special, or consequential damages arising from:
The use or inability to use the website.
Reliance on any information provided through the website.
The purchase and use of our products.
Products and Availability
We reserve the right to modify, suspend, or discontinue the availability of our products at any time without prior notice. We are not responsible for any loss or damage arising from such changes.
Legal Limitations
Some jurisdictions may not allow the exclusion or limitation of liability for incidental or consequential damages. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
Acceptance of Limitation
By using our website, you explicitly agree that your sole remedy for any disputes is to cease using the website and our services.

Support
Contact
For any questions, requests for information, or assistance regarding our products or your order, you can contact us through the following channels:
Email: infoandalenta@gmail.com
Phone: +39 3393300400 - +39 379 224 5904
Contact Form: You can use the contact form on our website to send us a request.

Support Hours
Our support team is available during the following hours:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Response to Requests
We are committed to responding to all requests within 48 working hours. However, during peak times, there may be delays. Thank you for your patience.
Feedback
We value your feedback! If you have suggestions or comments about our products or services, please feel free to share them with us. Your opinions help us continuously improve our offerings.
Support Limitations
While we are committed to providing assistance, we cannot guarantee the resolution of all issues. We reserve the right to limit support in cases of inappropriate behavior or abuse.